**Associate Customer Care Professional, Client Care, Remote at blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark as an Associate Customer Care Professional, Client Care, Remote. **About blithequark** At blithequark, we're dedicated to helping people achieve financial clarity, enabling lives full of meaning and gratitude. Our mission is to empower individuals to make informed decisions about their financial futures, and we're looking for talented professionals like you to join our team. As a remote Associate Customer Care Professional, you'll play a critical role in delivering exceptional customer experiences that exceed our clients' expectations. **The Role** As an Associate Customer Care Professional, you'll be responsible for providing top-notch customer service to clients across the country. You'll work independently, using your exceptional communication skills to build rapport with clients, understand their needs, and provide personalized solutions. Your passion for serving others, combined with your integrity and professionalism, will be essential to your success in this role. **Key Responsibilities:** * Provide exceptional customer service to clients via phone, email, or chat * Build rapport with clients, understand their needs, and provide personalized solutions * Navigate multiple systems to gather relevant information and resolve complex issues * Engage clients with clear, concise, and positive language, ensuring a superior call experience * Meet or exceed quality and first-call resolution metrics, while minimizing processing time and after-call work * Collaborate with colleagues to share best practices and improve customer service processes **An Environment to Launch Your Career** At blithequark, we're committed to helping our employees grow and develop their careers. As an Associate Customer Care Professional, you'll have access to: * Dedicated support from tenured teammates, structured and ongoing training, and regular meetings with your manager * Monthly coaching sessions, thought-provoking career advancement programs, and stretch opportunities to help you grow and develop * A career with multiple paths for advancement, including opportunities to become an expert in products and programs like annuities, health insurance, life insurance, mutual funds, and beneficiary claims * A track record of individuals advancing into new support and leadership roles across the organization **Competitive Compensation and Benefits** We offer a competitive hourly wage of $23.46, with opportunities for advancement and increased earnings. Our comprehensive benefits package includes: * Comprehensive medical, vision, and dental insurance * 401(k) matching up to 6% and a pension plan * 4 weeks of PTO + 12 paid holidays * Up to 20 hours of volunteer time off * Corporate gift matching up to 3:1 * No nights or weekends! **Qualifications and Skills:** * High school diploma or equivalent experience, post-secondary education preferred * Customer Service, Financial Services, or insurance experience preferred * Experience navigating complex customer interactions from support through to resolution * Ability to welcome change and contribute to continuous improvement in a fast-paced work environment * Bilingual in English and Spanish a plus * Internet speed: 30 mbps download/10 mbps upload required * Remote work requirements: A professional workspace that includes a private, secure, distraction-free, remote work area with reliable power and a hard-wired internet connection via ethernet to router/modem **What to Expect After Completing Your Application:** The application process for this role consists of two parts – the application and a job skills assessment. After submitting your application, you will receive a link by email inviting you to complete the self-paced skills assessment through our partner Modern Hire. The assessment invitation will be sent from "blithequark Recruiting Team ([email protected])". **Equal Employment Opportunity:** blithequark provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants. **Reasonable Accommodation:** blithequark is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources. **Apply Now:** Ready to join our team and make a meaningful impact in people's lives? Apply now to become an Associate Customer Care Professional, Client Care, Remote at blithequark.