Business Systems Analyst (Salesforce Admin Certification is Required)
Position : Business Systems Analyst (Salesforce Admin Certification is Required) Location : San Diego, CA Duration : 9 Month Total Hours/week : 40.00 Client: Medical Device Company Job Category: Information Technology Level of Experience: Mid-Level Employment Type: Contract on W2 (Need US Citizens or GC Holders Only) Work hours - some flexibility: 8am-5pm/ 8:30a-5:30/9a-6p 3 must haves on the resumes: • Communication/Listening, SAP business analysis experience, Attention to Detail. • Willing to learn and ok with changing priorities (flexible). Job Description: • Our Business Systems Analysts are responsible for supporting day to day business operations and Global Customer Services enterprise systems. • This role focuses on learning how associates and customers interact with client systems to sell, install, and provide ongoing support. • Core technologies include Salesforce and SAP ECC/CRM. Excellent listening and communication skills will be essential for success in this role. • In working with stakeholders and team members you will be part of a team helping to solve interesting and complex problems with innovative technology solutions. • This is a great role to receive mentorship and training from a wide variety of experts as you grow into your career as a systems analyst and project manager. • Day to day • This position is responsible for working closely with project managers and product owners to successfully execute on Salesforce/SAP projects while supporting client user environments. • You will provide initial triage on new support cases and help identify business requirements for our Salesforce/SAP environments. • Submitting break/fix tickets and system enhancement requests is a primary responsibility in this role. • You will be a part of our agile delivery team releasing monthly enhancements to associates and customers. • Helping users navigate systems and answer questions Ability to critically think, be a team player, and show up ready to jump in wherever needed are must haves. Must have experience: • Excellent analytical & communications skills • Strong interpersonal skills and able to collaborate and work effectively with a variety of individuals • Ability to prioritize and manage multiple projects and tasks. Well organized and proactive • Proficient with MS Windows applications, i.e. Word, Excel, Powerpoint, Visio, etc. • Bachelor's Degree in Information Technology, Business Systems or a related technical discipline is highly desirable (Bachelor's degree can substitute for 3 years related experience) • Experience working in complex enterprise software environment • Experience working with diverse teams to gather system requirements Nice to have experience: • Agile methodology environments • Working SAP and Salesforce systems • Agile-Scrum and/or Project Management certifications • Working in global healthcare or similar fields • Salesforce admin certification