Client Support Agent (Independent Contractor)
BACKGROUND: Kaizen Advance is a growing consulting company based in Atlanta, GA, specializing in connecting quality workers with work-from-home (remote) opportunities. We are looking for Client Support Agents to work from home and be the primary link between our clients' current and potential customers. The Client Support Agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department of various Fortune 500 companies. This is an Independent Contractor opportunity. JOB DUTIES: • Provides timely and accurate information to incoming customer order status and product knowledge requests • Processes customer orders/changes/returns according to established department policies and procedures • Provides timely feedback to the company regarding service failures or customer concerns • Partners with the sales team to meet and exceed customer service expectations Requirements WHAT IT TAKES TO SUCCEED: • Outstanding problem-solving skills • Patience and empathy - an ability to manage stress and work under pressure • Excellent communication skills in writing and verbal with outstanding listening skills • Ability to provide knowledgeable, friendly, and professional customer service • Experience navigating and efficiently using program tools and software using technology • Basic computer skills QUALIFICATIONS: • Must be a legal US Resident and Citizen • Must be at least 18 years of age • Must be able to pass a 7-year criminal background check • Must be able to work at least 15 hours (30 intervals) a week • No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard! • Previous customer service experience is preferred but is not required WHAT YOU NEED TO GET STARTED: • Quiet workspace • A Desktop or Laptop (Windows) • Wired internet connection • Noise-cancelling headset TECHNOLOGY REQUIREMENTS • Windows 11 ONLY – No Chromebooks or Apple (Macs) allowed • 16 GB RAM PC (Preferred) • Dual monitors • Noise-canceling USB headset • Hardwired internet connection (Ethernet; No Wi-Fi) Benefits • No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard! • You can create your work schedule to fit your needs, whether you want a full-time or part-time schedule • You have the opportunity to receive performance-based compensation or other incentives • You can work remotely