**Customer Success Associate - Referrals at blithequark: Accelerate Tech Careers through AI Upskilling**

Are you a relationship builder with a passion for community engagement and referral sales? Do you thrive in fast-paced environments where collaboration and persistence are key? If so, we invite you to join blithequark, a premier career transformation platform, as a Customer Success Associate - Referrals. In this role, you will play a critical part in turbocharging tech careers through AI upskilling, helping professionals advance their careers and achieve their goals. **About blithequark** blithequark is a leading EdTech company that has revolutionized the way tech professionals upskill and reskill. Founded in 2014 by Soham Mehta and Ryan Valles, blithequark's vision is to empower every tech professional to thrive in today's fast-evolving tech industry. With over 40 domain-specific courses and 600+ instructors from FAANG+ companies, blithequark equips engineers, PMs, data professionals, and tech leaders to accelerate their careers. **Our Mission** At blithequark, we believe that everyone deserves access to quality education and career opportunities. Our mission is to provide end-to-end career support, from upskilling and career coaching to personalized mock interviews and job referrals. We have already helped over 25,000 professionals advance their careers, and we are committed to continuing this mission. **Key Responsibilities** As a Customer Success Associate - Referrals at blithequark, you will be responsible for: * **Alumni & Learner Engagement**: Build relationships with current students and alumni to create a strong referral pipeline. * **Referral Generation**: Proactively identify referral opportunities within our learner ecosystem and convert them into warm leads through cold calls. * **Cross-Team Collaboration**: Work closely with Student Success, New Programs, Careers, and Academic Delivery teams to: + Surface top alumni advocates + Time outreach with course milestones + Integrate referral prompts into the student journey * **Pipeline Management**: Maintain accurate referral data in the CRM, track referral stages, and follow up diligently. * **Program Promotion**: Effectively communicate program offerings and outcomes to referred prospects. * **Feedback & Insights**: Bring referral-related insights from alumni and students to internal teams to improve program quality and retention. * **Target Achievement**: Meet or exceed monthly and quarterly referral-based enrollment targets. **You'll Thrive in This Role If You:** * Are a strong relationship builder who earns trust quickly * Have experience in community engagement, referral sales, or alumni relations * Know how to collaborate across teams to create unified, high-impact campaigns * Are organized, persistent, and motivated by outcomes—not just activity * Have a good grasp of how experienced tech professionals think and decide **Preferred Experience:** * 2–5 years in customer success, inside sales, community or alumni management, or referral marketing * Prior experience in ed tech, upskilling, or career transition programs is a big plus * Familiarity with Freshdesk, Zendesk, HubSpot, Salesforce, or other CRM systems * Strong written and spoken communication skills **What We Offer** As a Customer Success Associate - Referrals at blithequark, you will enjoy: * A dynamic and supportive work environment * Opportunities for career growth and professional development * A competitive salary and benefits package * A comprehensive training program to help you succeed in your role * The chance to work with a talented team of professionals who are passionate about making a difference in the tech industry **How to Apply** If you are a motivated and results-driven individual who is passionate about community engagement and referral sales, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you!