**Experienced Bilingual Licensed Customer Service Agent – Property Insurance Expert**

At blithequark, we're revolutionizing the insurance industry by putting customers at the forefront of everything we do. Our innovative approach has earned us recognition as one of the fastest-growing private companies in the nation, and we're looking for talented individuals like you to join our team. **About blithequark** blithequark is a cutting-edge digital insurer focused on the growing home insurance market. We're dedicated to making policies convenient and affordable through our technology platform, which delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. As a licensed carrier, we offer coverage through our reciprocal exchanges, which are owned by our policyholders. **Our Mission** At blithequark, we're committed to empowering people to protect what matters most – their homes and everything they value. We believe in a world where climate risks, rising costs, and outdated systems don't leave anyone behind. Our mission is to make insurance smarter, faster, and centered on the customer. **Awards and Recognition** We're proud to have been named to Built In Chicago's Best Places to Work, Midsize Companies (2021-2025), Forbes' America's Best Startup Employers (2021-2024, Ranked #37 in 2024), Inc. 5000 Fastest-Growing Private Companies, and Forbes' Fintech 50. **The Role** As a Bilingual Licensed Customer Service Agent, you'll be the first line of assistance for our customers, handling questions regarding policies, payments, cancellations, and other topics. You'll interact with customers mainly over the phone but also via chat and email. We're seeking applicants who currently hold an active Property & Casualty or Personal Lines insurance License. **Responsibilities** A day in the life of a Bilingual Licensed Customer Service Agent could include: * Interacting with current policyholders via phone, email, and chat * Contacting customers' banks/mortgage to obtain additional details * Creating/updating policies for customers to review * Submitting payments/issuing refunds * Educating customers on policies and coverages **Requirements** To be successful in this role, you'll need: * An active Property & Casualty (P&C) or Personal Lines insurance license * Experience in a call center/high incoming call volume environment * Bilingual (Spanish speaking) preferred * Home insurance experience highly preferred * Superior customer service skills * Empathy towards others * Ability to work in a fast-paced environment with limited structure * Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time * A need for efficiency, always looking for ways to make processes better **Availability** We're looking for candidates who can work our following shifts (will be placed based upon need): * 9:00 AM-6:00 PM CST * 10:00 AM - 7:00 PM CST **Training and Development** We offer a comprehensive training program, which includes a mandatory paid 10-week training period. Our training program is designed to equip you with the knowledge and skills you need to succeed in this role. **Benefits** We're committed to providing our employees with a comprehensive benefits package, including: * Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Insurance options * Employee Assistance Program * Elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance, and pet insurance * Competitive salary and company equity through Restricted Stock Units (RSUs) * 401K with company match of up to 4% of eligible earnings * 16 days of accrued PTO per year plus 10 paid holidays (8 company holidays plus 2 floating) * A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non-birthing parents * Continuing education and professional development opportunities **Why Join blithequark?** At blithequark, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and programs to support our employees' well-being. We're committed to diversity, equity, and inclusion and strive to create a workplace that reflects the communities we serve. **How to Apply** If you're a motivated and customer-focused individual who is passionate about insurance and making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity Statement** blithequark is an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don't discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.