**Experienced Customer Service Representative – Hybrid Remote Role at blithequark**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Service Representative to join our team in a hybrid remote role. As a key member of our customer service team, you will be the face of our brand, connecting with our customers (Athletes) and ensuring their experiences with blithequark are nothing short of exceptional. **About blithequark** blithequark is a leading provider of innovative solutions and services, dedicated to empowering individuals and communities to reach their full potential. Our mission is to deliver exceptional customer experiences, foster meaningful relationships, and drive growth through collaboration and innovation. As a member of our team, you will be part of a dynamic and supportive environment that values diversity, inclusivity, and continuous learning. **Job Summary** As a Customer Service Representative at blithequark, you will be responsible for providing top-notch support to our customers, resolving issues efficiently, and ensuring their satisfaction. This role requires a strong skillset in customer service, problem-solving, and communication. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply. **Key Responsibilities** * Assist customers with product inquiries, gift card and ScoreCard issues, placing orders, existing order status, and returns and/or replacements. * Deliver first call resolution with white glove service by owning customer issues to the point of resolution, demonstrating empathy and keeping customers updated throughout the process. * Research, troubleshoot, and resolve customer issues, and escalate issues that require deeper assessment or resolution. * Quickly identify and understand customer needs and act with their ultimate satisfaction in mind. * Work with individual stores and internal business partners to provide support and reach resolution related to customer issues. * Execute various back-office functions associated with customer inbound inquiries, including accurate logging and tracking of all incident information. **Essential Qualifications** * High School Diploma or Equivalent. * 1-3 years of experience in customer service, help desk, or related experience (retail oriented) is preferred. * Strong customer-service orientation. * Excellent written and verbal communication skills. * Execution skills. * Strong interpersonal and client consultation skills. * Ability to work effectively in a team environment. * Self-motivated and results-oriented. * Strong detail orientation. * Problem-solving and troubleshooting capabilities. **Preferred Qualifications** * Ability to type 25+ words per minute. * Ability to work weekend days and holidays. **Skills and Competencies** * Strong customer service skills with a focus on empathy and resolution. * Excellent communication and interpersonal skills. * Ability to work effectively in a team environment. * Self-motivated and results-oriented. * Strong problem-solving and troubleshooting capabilities. * Ability to type 25+ words per minute. * Familiarity with customer relationship management (CRM) software. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Representative, you will have access to: * Ongoing training and development programs to enhance your skills and knowledge. * Opportunities for career advancement and professional growth. * Collaborative and supportive work environment. * Recognition and rewards for outstanding performance. **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact in our communities. As a Customer Service Representative, you will be part of a dynamic and supportive team that is dedicated to excellence and innovation. **Compensation, Perks, and Benefits** We offer a competitive total rewards package that includes: * A competitive salary range of $30,900 to $46,200. * Incentive programs to recognize and reward outstanding performance. * Equity and benefits to support your overall well-being. * Opportunities for career advancement and professional growth. **How to Apply** If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.