**Experienced Customer Success Manager – Fuel Efficiency and Fleet Management Solutions**
At blithequark, we're revolutionizing the way businesses manage their fuel spend, eliminate fraud, and track driver behavior. As a key member of our Customer Success team, you'll play a vital role in ensuring our customers achieve fast time-to-value and a smooth transition from sales. If you're passionate about delivering exceptional customer experiences, driving adoption and retention, and identifying growth opportunities, we want to hear from you. **What You'll Be Doing:** As a Customer Success Manager at blithequark, you'll be responsible for: * Onboarding and activating new customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from sales. * Driving adoption and retention: Build relationships with key stakeholders, monitor account health, and proactively address issues to reduce churn and increase engagement. * Being a strategic partner: Help customers understand how to best use blithequark to reduce fuel spend, eliminate fraud, and track driver behavior. Provide training and support tailored to their business goals. * Identifying growth opportunities: Spot upsell and cross-sell potential and collaborate with sales to grow accounts organically. * Customer advocacy: Collect and share customer feedback with Product and Engineering to inform roadmap decisions and improve the platform. * Process improvement: Help shape scalable customer success playbooks as we grow. You'll be in the weeds—and helping pave the road. * Managing an international remote team: Lead and motivate a team of Customer Success professionals to deliver exceptional results. **What You Should Have:** To succeed in this role, you'll need: * 2-4 years in a customer-facing role (Customer Success, Support, and Onboarding), ideally in a B2B SaaS or fintech environment. * Experience managing post-sale relationships and driving retention and expansion. * Strong communication skills to connect with operators, owners, and executives alike. * Familiarity with CRM tools (Salesforce, HubSpot, Jira, etc.) and success metrics (retention, NPS, time-to-value). * Experience managing a team. * Ability to thrive in a fast-moving, startup-style environment with shifting priorities and big goals. **What We Hope You Have:** While not required, it's a plus if you have: * Experience working with SMBs or in industries like logistics, transportation, or fleet management. * Familiarity with payments, expense tracking, or fraud prevention tools. * Data-savvy—comfortable reading usage trends or digging into account analytics. * Experience managing international remote teams. **What We Offer:** At blithequark, we're committed to providing a dynamic and supportive work environment that fosters growth and development. As a Customer Success Manager, you'll enjoy: * Competitive salary and bonus structure. * Comprehensive benefits package, including medical, dental, and vision insurance. * Generous paid time off and holidays. * Professional development opportunities, including training and education programs. * Collaborative and inclusive company culture. * Flexible work arrangements, including remote work options. * Access to cutting-edge technology and tools. * Recognition and rewards for outstanding performance. **Why Join blithequark?** At blithequark, we're passionate about making a positive impact on businesses and the environment. Our innovative solutions help customers reduce fuel spend, eliminate fraud, and track driver behavior. As a Customer Success Manager, you'll be part of a talented team that's dedicated to delivering exceptional customer experiences and driving business growth. If you're a customer-centric professional with a passion for driving adoption and retention, we want to hear from you. Apply now to join our team and help shape the future of fuel efficiency and fleet management solutions.