**Experienced Fantasy Sports Support Specialist – Remote Customer Service Representative**

Are you a sports enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a knack for providing expert advice on fantasy sports? If so, we invite you to join blithequark's dynamic team as a Fantasy Sports Support Specialist – Remote Customer Service Representative. At blithequark, we're dedicated to revolutionizing the way businesses interact with their customers. As a leading digital transformation company, we've been helping clients across various industries achieve greater agility and transform automated customer experiences for over 35 years. Our commitment to innovation, excellence, and employee satisfaction has earned us the prestigious Great Place to Work certification. **Job Summary:** As a Fantasy Sports Support Specialist – Remote Customer Service Representative, you'll be the face of blithequark's interactive fantasy sports platform, providing top-notch support and player advice to our enthusiastic customers. You'll be part of a talented team that's passionate about sports and dedicated to delivering exceptional fan experiences every day. **Key Responsibilities:** * Provide superior customer support and player advice to fantasy sports enthusiasts through various communication channels, including phone, email, and live chat. * Develop and maintain in-depth knowledge of fantasy sports platforms, rules, and strategies to offer expert advice and guidance to customers. * Collaborate with internal teams to resolve customer issues, address concerns, and implement process improvements. * Utilize critical thinking and problem-solving skills to resolve complex customer inquiries and escalate issues as needed. * Stay up-to-date on industry trends, new features, and platform updates to ensure seamless customer support. * Participate in ongoing training and development programs to enhance skills and knowledge. * Work effectively in a fast-paced, remote environment, prioritizing tasks, and managing time to meet performance expectations. **Essential Qualifications:** * High school diploma or equivalent required; degree in a related field (e.g., sports management, communications, or business) preferred. * At least 1 year of customer service experience in a call center or remote environment. * Excellent English communication skills, both verbal and written, with a strong focus on critical thinking and problem-solving. * Proficient in Microsoft Office programs, including Word, Excel, and Outlook. * Strong knowledge of fantasy sports platforms, rules, and strategies. * Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. * Reliable high-speed internet connection (2 Mbps upload and 10 Mbps download) and a hard-wired internet connection capable of supporting outstanding call quality and high-speed response rates. **Preferred Qualifications:** * Bachelor's degree in a related field (e.g., sports management, communications, or business). * Experience working in a fantasy sports or sports-related industry. * Strong analytical and problem-solving skills, with the ability to think critically and creatively. * Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines. * Experience with customer relationship management (CRM) software and other relevant tools. **What We Offer:** * Competitive hourly rate of $15.25. * Comprehensive benefits package, including medical, dental, and vision coverage. * Paid training and professional development opportunities. * Advancement opportunities – 80% of our frontline leaders have been promoted from within. * Additional pay incentives and monthly rewards and recognition programs. * Employee discounts and perks. * EAP and Health and Wellness programs, including a personal trainer dedicated to blithequark. **Work Environment and Culture:** At blithequark, we're committed to creating a dynamic and inclusive work environment that fosters growth, innovation, and employee satisfaction. Our remote team is passionate about delivering exceptional customer experiences and is dedicated to helping our clients achieve greater agility and transform automated customer experiences. **How to Apply:** If you're a motivated and enthusiastic sports enthusiast with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals at blithequark. **Equal Employment Opportunity:** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment, and where all employees feel valued, respected, and empowered to succeed. **Administrative EEO Record:** During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran, and other protected status of employees. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.