**Experienced Full Stack Social Media Customer Support Specialist – Remote Work Opportunity at blithequark**

Are you a customer service enthusiast with a passion for social media and a knack for creating magical experiences? Do you want to join a dynamic and supportive team that values creativity, inclusivity, and customer satisfaction? Look no further! blithequark is seeking a highly motivated and experienced Full Stack Social Media Customer Support Specialist to join our team and help us deliver exceptional support to our customers across various social media platforms. **About blithequark** blithequark is a leading entertainment and media company that has been a household name for generations. We are known for our commitment to creating magical experiences for our customers, and our Social Media Customer Support team plays a vital role in achieving this goal. As a Full Stack Social Media Customer Support Specialist, you will be part of a team that is dedicated to providing exceptional support and assistance to our customers through various social media platforms. **Job Summary** We are seeking a highly motivated and experienced Full Stack Social Media Customer Support Specialist to join our team. As a Full Stack Social Media Customer Support Specialist, you will be responsible for monitoring, responding to, and engaging with customer inquiries across various social media platforms, including Facebook, Twitter, Instagram, and others. You will also be responsible for addressing customer concerns and queries in a timely, empathetic, and professional manner, ensuring a positive customer experience. **Key Responsibilities** * Monitor, respond to, and engage with customer inquiries across various social media platforms, including Facebook, Twitter, Instagram, and others. * Address customer concerns and queries in a timely, empathetic, and professional manner, ensuring a positive customer experience. * Identify and resolve issues or complaints by offering solutions that align with blithequark's customer service policies and values. * Collaborate with other team members to share insights and trends in customer feedback, helping improve blithequark's social media strategy. * Provide personalized and efficient solutions to customer service requests related to blithequark's products and services. * Escalate unresolved issues to the appropriate department or management. * Maintain accurate records of customer interactions, feedback, and resolutions. * Stay informed about blithequark's new offerings, events, and promotions to provide accurate information to customers. **Required Skills and Qualifications** * Proven experience in customer service, particularly in social media or digital platforms. * Strong written and verbal communication skills. * Ability to handle customer inquiries with a positive, solution-oriented mindset. * Exceptional problem-solving skills and the ability to think quickly under pressure. * Experience using social media platforms and tools for customer service. * High level of emotional intelligence and ability to empathize with customers. * Ability to work independently and as part of a team. * Basic knowledge of blithequark's brand and values is an asset. * Strong multitasking skills and attention to detail. **Experience** * Minimum of 1-2 years in a customer service role, preferably in social media or digital customer support. * Experience working remotely is a plus. * Familiarity with CRM tools and social media management platforms is preferred. **Working Hours** * Full-time remote position. * Flexible work hours, with potential for weekend shifts based on business needs. * Occasional evening shifts to accommodate global customer inquiries. **Knowledge, Skills, and Abilities** * A thorough understanding of blithequark's products, services, and brand values. * Excellent communication and interpersonal skills. Proficiency in social media platforms, basic CRM software, and problem-solving techniques. * Ability to handle multiple customer interactions at once while ensuring each customer receives personalized attention. A knack for adapting tone and style to meet different customer needs. **Benefits** * Competitive salary with performance-based incentives. * Flexible remote work environment. * Comprehensive healthcare plans including dental and vision coverage. * 401(k) retirement plan with company match. * Employee discounts on blithequark's products, services, and theme park tickets. * Opportunities for growth and advancement within blithequark. * Paid time off, including vacation days and sick leave. * Access to blithequark's wellness programs and employee assistance services. **Why Join blithequark?** At blithequark, we believe in creating magical experiences for our customers and employees alike. Joining our Social Media Customer Support team means becoming part of a company that values creativity, inclusivity, and customer satisfaction. blithequark is known for its supportive work culture, where you can grow professionally and personally. As part of our team, you will be helping to bring joy to millions of people around the world while enjoying a dynamic and rewarding work environment. **How to Apply** To apply for this position, please submit your resume along with a cover letter detailing your experience in customer service, specifically in social media or digital platforms. In your cover letter, please highlight your passion for blithequark and how you can contribute to maintaining the company's high standards of customer service. We look forward to learning how you can make a magical impact on our team. **Apply Now** If you are a motivated and experienced customer service professional with a passion for social media, we encourage you to apply for this exciting opportunity. Join our team and help us deliver exceptional support to our customers across various social media platforms. Apply now and become a part of the blithequark family!