**Experienced Senior Customer Excellence Manager – Medical Education and Training**

Are you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a proven track record of success in medical education and training? If so, we invite you to join blithequark as an Experienced Senior Customer Excellence Manager, where you will play a vital role in shaping the future of medical education and training. **About blithequark** blithequark is a leading provider of innovative medical solutions, dedicated to improving patient outcomes and enhancing the lives of healthcare professionals. Our commitment to excellence is reflected in our cutting-edge products, exceptional customer service, and collaborative approach to medical education and training. As a Senior Customer Excellence Manager, you will be part of a dynamic team that is passionate about delivering exceptional experiences and driving business growth. **Responsibilities** As a Senior Customer Excellence Manager, you will be responsible for leading the development and execution of medical education and training programs that meet the evolving needs of our customers. Your key responsibilities will include: * Developing and maintaining a strategic plan for fellows engagement, ensuring alignment with corporate and business unit objectives * Collaborating with cross-functional teams to ensure effective execution of strategic programs * Measuring fellows program effectiveness and making recommendations for improvement * Partnering with sales reps, sales leadership, and KOL program directors to optimize engagement and experience with fellows * Creating strategies and programming that lead to early adoption of blithequark software before or during fellowship * Collaborating with Medical Education to execute programming that connects fellows with surgeon thought leaders in education programming involving blithequark * Establishing metrics for monitoring blithequark adoption in fellowships and recommending strategic changes to improve effectiveness **Key Skills and Qualifications** To succeed in this role, you will need: * A Bachelor's degree, with an MBA preferred * 10+ years of work experience, with 7+ years of medical device or Medical Education experience preferred * 7+ years of relevant clinical experience in Orthopedics * Experience working within complex interdivisional procedures and policies * Strong leadership and project management skills, with the ability to drive results-oriented teams * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and cross-functional teams * Strong analytical and problem-solving skills, with the ability to interpret data and make informed recommendations * Experience with budget management and financial planning, with the ability to manage budgets and prioritize investments **What We Offer** As a Senior Customer Excellence Manager at blithequark, you will enjoy a competitive salary, bonus eligibility, and a comprehensive benefits package. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences and driving business growth. **Career Growth Opportunities** At blithequark, we are committed to helping our employees grow and develop their careers. As a Senior Customer Excellence Manager, you will have access to a range of training and development opportunities, including: * Regular coaching and feedback from senior leaders * Opportunities for professional development and certification * Access to industry-leading training programs and conferences * Collaborative and supportive team environment **Work Environment and Culture** blithequark is a dynamic and innovative company that values collaboration, creativity, and customer-centricity. Our work environment is fast-paced and challenging, with a focus on delivering exceptional customer experiences and driving business growth. As a Senior Customer Excellence Manager, you will be part of a team that is passionate about making a difference in the lives of healthcare professionals and patients. **Compensation and Benefits** The salary for this role is $112,800 - 239,900, with bonus eligibility and a comprehensive benefits package. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors. **How to Apply** If you are a results-driven professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!