IT Help Desk-Conyers, GA-Hybrid
Job Title: IT Help Desk / Call Center Analyst Location: DDS Headquarters – Conyers, GA (Local candidates only) Type: Onsite | Contract Bilingual (Spanish) Preferred Overview: Seeking an experienced IT Help Desk Analyst with Call Center experience to provide Tier 1 technical support to internal and external users in a fast-paced, customer service–focused environment. Responsibilities: • Handle high-volume support calls and resolve Tier 1 hardware, software, and connectivity issues. • Troubleshoot and assist with Outlook, MS Office, Windows 7/10, and Apple iOS. • Provide external user support for website access, password resets, and online account management. • Monitor and manage ticket queues, escalate issues as needed, and ensure timely resolution. • Deliver exceptional customer service and document all support activities. Qualifications: • 2+ years IT Help Desk / Call Center experience (required) • 2+ years hands-on troubleshooting (Outlook, MS Office, Windows) • Vocational/Technical degree in Computer Technology or related field • Knowledge of Apple iOS • Strong communication and customer service skills • Spanish bilingual preferred