Scheduling Operations Supervisor, Weekend (Part-Time Contract)

Description: ? Supervise a team of Scheduling Operations Associates during weekend shifts. ? Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately. ? Monitor team performance, coach SOAs, and ensure adherence to quality standards. ? Handle escalations from clients and caregivers. ? Support caregivers and agencies in filling shifts on short notice. ? Utilize multiple software systems to track cases and communicate effectively. ? Prepare handoff reports for end-of-shift transitions. Requirements: ? Experience supervising a customer service team and monitoring performance trends. ? Experience working in a high-volume environment. ? Proactive problem solver and able to handle difficult situations or customers as they arise. ? Extensive customer service experience - Be friendly, positive and solutions-oriented. ? Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures). ? Ability to navigate multiple technology platforms simultaneously. ? Effective communication skills with clients, patients, caregivers and families. ? Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. ? 5+ years of customer service experience preferred. ? Fluency in Spanish is a plus. Benefits: