Inbound Customer Service Agent - Consumer Relations

Description: ? As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues. ? Create an outstanding quality service experience for the GE Appliance consumer, ? Advocate for customers with multiple internal departments for satisfactory resolutions. ? Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions. ? Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues. ? Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies. Requirements: ? High School Diploma or GED ? Minimum of 1-year Call-Center experience ? Minimum of 2-years Escalated Customer Service experience ? Ability to communicate effectively in English is a requirement ? Excellent written & verbal skills ? Moderate to advanced computer skills; navigating multiple online applications ? Exceptional organizational skills; ability to effectively multi-task ? Ability to handle high-volume calls while simultaneously handling multiple online applications ? Previous experience working from home (preferred) ? Passion for helping customers and problem-solving ? Flexible with the ability to take direction from management yet work independently to achieve goals ? Active listening skills and the ability to ask questions ? Conflict resolution skills; negotiation skills; and time management skills ? Flexibility, being the ability to adapt to change. ? Critical thinking skills ? Desire to work in a team environment towards common goals ? Ability to remain calm and show empathy while handling challenging customer concerns Benefits: ? Paid on-the-job training and mentoring ? Work-from-home opportunities (equipment provided) ? No weekend shifts ? Paid time off ? Medical, dental, vision, and prescription benefits eligibility on day 1 of employment ? 401(k) program with a company match ? Short-term and long-term disability ? Life insurance ? Appliance discount program ? Tuition reimbursement ? Gym membership reimbursement ? Career growth opportunities