Goodr is a company that creates and sells active eyewear with a focus on fun and authenticity. They are seeking an Account Operations Associate to manage retail accounts, support account growth, and ensure smooth order processing while fostering strong relationships with retail partners.
Responsibilities
- Work with retail accounts (and, as needed, global distributors) to understand their growth and ordering plans
- Support account growth by applying established retail strategies and best practices and escalating opportunities to the team
- Coordinate retailer onboarding for assigned accounts, ensuring required steps are completed and timelines are met
- Support business reviews by coordinating logistics and preparing performance reports on account performance
- Handle purchase order processing and order communications
- Track customer benefits and identifying customer eligibility
- Develop and implement recovery plans if necessary
- Becoming absolute BFF’s (friendship bracelets highly encouraged) with our retail partners
- No direct reports – you get to lead the charge, without managing your fellow flamingos
- This role is in the Sales Operations and Enablement team and will report directly to the Manager of Sales Operations & Enablement
- Perform other related duties as assigned
Skills
- 1+ years of professional experience navigating the high-stakes world of order management for national chain accounts
- Proven experience working in a wholesale B2B environment (a BIG plus if in CPG setting)
- Is a NetSuite (or other enterprise-level) wizard who can navigate complex systems without losing their cool
- Possess a black belt in EDI transactions, with the ability to resolve exceptions and keep the data flowing like a smooth California breeze
- Demonstrates a strategic brain for data, specifically when it comes to analyzing POS data and sell-through reporting
- Solid organizational skills including attention to detail and multitasking skills
- A self-starter who can rely on their skill in prioritizing and organizing their workflow to coordinate multiple departments
- Dependable with the willingness to take the initiative to work collaboratively and with a sense of urgency
- Loves the work more than a paycheck
- Thinks planning and organizing are fun
- Loves getting and giving feedback
- Is into personal growth
- Thinks fun is doing great work (not just partying)
- Is proactive and an independent problem solver! (Can you google a question?)
- Bonus points for Basset Hound Science or Dinosaur Law
- Experience with SPS Commerce & Analytics and Salesforce is a BIG plus
Benefits
- Medical, Dental, and Vision benefits
- 401(K) with company matching
- Financial Wellness Counseling
- Sunglasses. Duh.
Company Overview
- Goodr is creating fun, fashionable, and functional sunglasses that everyone can afford. It was founded in 2015, and is headquartered in Inglewood, California, USA, with a workforce of 51-200 employees. Its website is https://goodr.com.