About the role
- Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
- Passionate claims professional who cares about the customer and their experience.
- Sense of urgency - at all times. That does not mean working at all hours.
- Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
- Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
- Anti-status quo. You don’t just wish things were done differently, you act on it.
- Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
- Gather necessary information from customers to initiate the claim and determine the appropriate course of action
- Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
- Coordinate the repair, if necessary, for the property damage
- Recognize requirements for potential escalation should the loss no longer meet criteria for your handling
- Communicate and coordinate with involved parties regarding negotiations and settlement
- Provide input for continuous development best practices, and process improvements
Who you are
- Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
- Passionate claims professional who cares about the customer and their experience.
- Empathetic. You exercise empathy and patience towards everyone you interact with.
- Sense of urgency - at all times. That does not mean working at all hours.
- Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
- Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
- Anti-status quo. You don’t just wish things were done differently, you act on it.
What we need
We need you to do all the things typical to the role:
- Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
- Gather necessary information from customers to initiate the claim and determine the appropriate course of action
- Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
- Coordinate the repair, if necessary, for the property damage
- Recognize requirements for potential escalation should the loss no longer meet criteria for your handling
- Communicate and coordinate with involved parties regarding negotiations and settlement
- Provide input for continuous development best practices, and process improvements
Requirements
- Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
- Experience with handling real property damage, this is not required but encouraged
- Minimum of 1 year experience with insurance claims and/or customer service
- Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Additionally, we will
- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!