Job title: Bilingual Customer Service Representative in USA at WilsonHCG Company: WilsonHCG Job description : Description and Requirements Work Location: Remote, EST Time zone Contact Centers Locations: Schedule: 12:30-9pm EST Position Type: Contract, 4 Months (potential for extension) Our client is, well-known national brand in the beverage delivery space. The primary role of the remote Bilingual Customer Service Representative (CSR) is to provide customer assistance on a wide array of topics including but not limited to: general inquiries, product and service inquiries, billing questions, and other concerns. Responsibilities: Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service and diagnosing customer needs and concerns Handle difficult customer calls in a courteous and professional manner Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls Achieve monthly sales/product education goals by making recommendations from out healthy hydration portfolio Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers support channels Primarily phone-based support. Qualification: Fully Bilingual (fluent in Spanish) High school diploma, GED, or equivalent work experience Minimum of 1-year previous customer service and/or call center experience Previous experience with live chat and/or customer retention is a plus but not required Ability to thrive in a fast-paced environment Ability to display business maturity at all times and work efficiently without on-site supervision Technical Qualifications and Requirements: The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation Work environment must be free from distractions, including any background noise that impacts the customer experience The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection Call Volume: Typically 40-50 calls per day. All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now". Expected salary : Location : USA Apply for the job now! Apply for this job