Job Highlights: Compensation: a competitive salary Location: Remote Company: Workwarp Position: Bilingual Customer Service Representative Start Date: Immediate openings available   UnitedHealth Group is seeking a Bilingual Customer Service Representative fluent in English and Spanish to provide support for provider network, participants, healthcare member services, and other departments. The role involves assisting with treatment scheduling, data entry, system support, and responding to health plan participant questions or concerns. Responsibilities...  Support provider network, participants, healthcare member services and other departments (e.g., Engagement Center, Clinical, etc.) with application support, user and other system support  Assist participants and providers with treatment scheduling, rescheduling, cancellations, and reassignments  Data entry for demographic information for participants, providers and healthcare member services  Basic system support and general program questions for participants, providers and healthcare member services  Scheduling treatment sessions  Utilize phone, scheduling and CRM tools to manage consumer / provider data  Leverage established job aids to support, connect, and educate participants and providers  Apply best practices in responding to health plan participant questions or concerns, and ensure high quality follow - up in responding to member inquiries  Accountable for meeting key performance indicators (KPIs) Skills  1+ years of customer service experience in a call center setting  1+ years of experience with using Google Suite and Microsoft Office  1+ years of experience with using multiple computer systems and learning new systems as needed  1+ years of experience with working across various functional areas to resolve issues  1+ years of experience with handling multiple tasks simultaneously  Bilingual fluency in English and Spanish  Ability to work any shift between the hours of 9:00 AM  5:30 PM EST OR 11:30 AM  8:00 PM EST (Eastern Standard Time, regardless of candidate location) Monday  Friday. Specific shift will be assigned during training  Must be 18 years of age OR older  Previous healthcare customer service experience  Ability to keep all company sensitive documents secure (if applicable)  Required to have a dedicated work area established that is separated from other living areas and provides information privacy  Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service  Excellent written and verbal communication skills  Strong organizational skills Benefits  Comprehensive benefits package  Incentive and recognition programs  Equity stock purchase Apply Job!  Simple Application Process Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!