Job title: Bilingual Customer Service Representative - Freelance, Remote in USA at Magic Company: Magic Job description : Bilingual Customer Service Representative - Freelance, Remote Department: Support & Leadership Employment Type: Full Time Location: Global+ Reporting To: Client via Magic Compensation: $7.00 / hour Description About the Client Our client is a leading provider of digital business card solutions, helping over 55,000 companies transition from traditional to smart digital business cards. They offer innovative NFC-enabled products that seamlessly integrate with CRM systems and provide advanced lead generation capabilities. Their platform serves diverse clients from small businesses to enterprise-level organizations, with a focus on technological innovation and sustainable business practices. Why does this role exist? We're seeking a bilingual (Korean-English) Customer Support Representative to provide exceptional technical support for our client's digital business card platform. This role is crucial in helping Korean-speaking customers maximize the value of their digital business card investment while ensuring clear communication and understanding of the platform's technical features. The position serves as a vital bridge between the company's innovative technology and its Korean market users. The Impact you'll make Technical Support Assist with digital card activation and setup Troubleshoot NFC and QR code functionality Guide users through CRM integration processes Support mobile app and widget configurations Master product knowledge to handle complex technical inquiries Provide detailed technical explanations in both Korean and English Customer Communication Handle customer inquiries via email (70%) Manage live chat support (20%) Provide phone support when needed (10%) Ensure clear communication in both Korean and English Account Management Help customers customize their digital landing pages Assist with team management features Guide users through analytics and reporting tools Support enterprise-level platform configurations Product Education Explain technical features and capabilities Guide users through platform updates Provide best practices for digital card usage Share knowledge about integration possibilities Skills, Knowledge and Expertise Required: Native or near-native proficiency in Korean and English Minimum 2 years of customer support experience Experience with technical product support Proven track record in B2B customer service Familiarity with CRM systems Proven ability to understand and explain tech-heavy products Demonstrated experience in technical customer support WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor, and up. Internet speed of at least 40 Mbps Headset with an extended mic that has noise cancellation and a webcam Back-up computer and internet connection Quiet, dedicated workspace at home Your Superpowers: Strong technical aptitude and quick learning ability Excellent written and verbal communication skills in both languages Problem-solving mindset Attention to detail Patience and empathy Ability to explain complex technical concepts simply Strong organizational skills You should apply if… You thrive in a fast-paced, tech-focused environment You're passionate about helping customers succeed You enjoy solving technical challenges You're committed to providing exceptional service You're adaptable and eager to learn new technologies What to expect... Work Setup: Remote position Must have a reliable internet connection and a quiet workspace Required to provide own computer with Intel Core i5 or something similar, or higher operating system Working Hours: Monday to Friday, 8 PM to 4 AM EST (Eastern Standard Time) Occasional weekend availability for urgent matters 40 hours per week Compensation: $7 per hour No benefits package included Benefits Expected salary : Location : USA Apply for the job now! Apply for this job