Bilingual Medical Operator

This is a remote position. Bilingual Medical Operator Company: TeamFicient Location: Remote Employment Type: Full-Time Salary Range: TBD Work Schedule: - Time Range: Between 7 AM and 7 PM CST - Working Hours: 9 hours per day (8 working hours + 1-hour break) - Days Off: TBD (2 days per week) Why Join Us? At Teamficient, our team spans multiple countries and regions, and we stay connected by operating within EST, CST, and PST time zones. - Work Without Borders: Collaborate daily with experts from around the world. You’ll gain international exposure and experience that goes far beyond your local market. - Built for Remote: Our setup isn't a "work from home" experiment; it’s a fully remote culture designed for autonomy, flexibility, and trust. - Diverse Perspectives: You’ll be part of a multicultural team where different backgrounds are our greatest strength. - Grow Globally: Expand your career on a global stage, learning how business works across different cultures and continents. About the Role Our client is a well-established, mission-driven community health organization based in Colorado, serving residents across multiple locations for over 60 years. They provide high-quality, affordable healthcare services to people of all ages, regardless of ability to pay, covering primary care, behavioral health, dental, home health, hospice, and prevention programs, with 1 in 3 people in their region relying on their services. We're looking for a proactive, detail-oriented Bilingual Operator to support this organization's patients by coordinating appointment scheduling and facilitating clear, accurate communication between patients and healthcare providers to ensure continuity of care. Full professional fluency in both English and Spanish is required for this role. Core Responsibilities Appointment Scheduling - Schedule patient appointments according to clinical guidelines and patient needs - Manage daily provider calendars, including rescheduling appointments and notifying patients promptly of any changes Patient Communication - Respond to patient inquiries regarding clinic services or direct concerns to the appropriate department - Relay patient messages and requests to providers accurately and in a timely manner - Follow up with patients and providers as needed to ensure resolution and continuity of care Administrative Tasks - Set appointment follow-up reminders to support ongoing patient treatment and care coordination - Maintain accurate documentation within scheduling and EMR systems Candidate Qualifications Must-Haves - 1+ years of customer service or call center experience, healthcare setting preferred - Full professional fluency in both English and Spanish, written and spoken - Experience using EHR/EMR systems and scheduling software - Experience using Microsoft Teams and Outlook - Strong attention to detail with high data-entry accuracy Good to Haves - Familiarity with eClinicalWorks (eCW) - Familiarity with common medical terms and procedures