REMAX is a global, industry-leading organization in real estate, headquartered in Denver, Colorado. They are seeking a Billing and Membership Coordinator to support office membership and billing functions, provide exceptional customer service, and collaborate with internal departments to resolve issues and analyze data.
Responsibilities
- Supporting office membership and billing functions for all internal and external customers
- Researching requests, providing system training, correcting statistical data relative to associate commissions, office transactions and volumes, performing account reconciliations and billing/payment application
- Providing support to the regional staff, offices, and internal departments
- Providing exceptional customer service/support to all Owned, Independent and Global offices
- Problem-solving all issues related to statistical data or billing to resolve customer issues timely
- Collaborating with internal departments to meet customer needs; Region Development, Accounts Receivable, etc
- Analyzing and reconciling all statistical data/billing discrepancies identified by offices/regional services
- Generating financial reports that are clear and easily understood based on the specific requests from customers
- Inputting and managing Sales Associate demographic information and statistical data relative to associate commissions, office transactions and volumes provided by Offices in a given territory, in a specific timeframe
- Accounting for all Franchise Income orders to ensure revenue is recognized accordingly
- Other Duties as assigned
Skills
- Bachelor's Degree or Equivalent experience
- 1-3 Years of experience
- Has knowledge of the job, function, department and its impact on customers
- Continues to learn and grow, stays current on changes in process, policy and function, and fulfills responsibilities of the job
- Anticipates and delivers on customer needs
- Manages internal/external relationships
- Resolves problems, responds with tact and diplomacy
- Makes sound decisions quickly
- Gathers information, considers long-term repercussions of decisions
- Takes ownership of job assignments and productivity
- Takes initiative, focuses on the quality and quantity of results
- Sets priorities and meets deadlines
- Keeps management apprised of progress
Benefits
- Comprehensive medical, dental, and vision insurance
- Health savings account with employer contribution
- Flexible spending account (medical & dependent care)
- Voluntary critical illness, hospital indemnity and accident coverage
- Short-term disability paid at 100% after 1 year
- 401(k) plan with generous company match & immediate eligibility
- Free financial advisor service
- Company-paid life and AD&D insurance, short-term and long-term disability
- Generous paid time off package includes 15 paid holidays and generous PTO
- Hybrid or remote positions and flexible hours
- Monthly home office subsidy
- Paid parental leave benefits
- Paid caregiving, adoption and foster leave benefits
- Monthly ClassPass contribution
- Employee assistance program including free counseling sessions
- Tuition reimbursement program
- Pet insurance discount
- Recognition program
Company Overview
- As one of the leading global real estate franchisors, RE/MAX, LLC is a subsidiary of RE/MAX Holdings (NYSE: RMAX) with more than 140,000 agents in almost 9,000 offices and a presence in more than 110 countries and territories. It was founded in 1973, and is headquartered in Denver, Colorado, USA, with a workforce of 201-500 employees. Its website is http://remax.com.