Description: Handle a high volume of inbound calls, delivering efficient and friendly customer service (90% of the role) Assist with customer move-ins, move-outs, and payment processing for a self-storage facility Provide clear, persuasive information about our storage solutions to potential customers Use active listening to resolve customer concerns and provide positive outcomes Maintain accurate records in the CRM, documenting all interactions Build lasting customer relationships that support business growth Requirements: 2+ years of call center experience, with a focus on inbound calls Ability to handle high call volumes while providing top-notch service Strong communication skills and the ability to connect with diverse customers High attention to detail, organization, and multitasking abilities Critical thinking skills with a proactive problem-solving approach Availability to work weekends only (Saturday & Sunday) Must be available to work within US time zones Benefits: Working completely remote Location independence 6-8 Paid leave days Quarterly bonus Yearly salary increase policy Long-term position with the opportunity to grow in a stable and growing Agency Great opportunity to grow