We're seeking a highly skilled and personable Call Center Customer Service Collector to join our team at U.S. Bank. As a key member of our customer service team, you will utilize your exceptional communication and negotiation skills to provide top-notch service to our customers and drive business results. Job Overview In this role, you will work in a fast-paced environment, interacting with a wide variety of customers, receiving inbound calls, and using an outbound dialer system. You will provide excellent customer service, critical thinking, and solution-focused support to our customers, while also educating and arranging repayment schedules to meet department goals and deadlines. Key Responsibilities Interact with customers, providing exceptional service and support Utilize critical thinking and problem-solving skills to resolve customer issues Educate customers on repayment options and arrange schedules to meet department goals Perform collection activities in accordance with state and local collections laws What We Offer We offer a competitive salary of $20/hour, plus a lucrative incentive plan, as well as a comprehensive benefits package, including: Medical, dental, and vision coverage 401(k) with company match and employer-funded pension plan Paid vacation and holidays Tuition reimbursement and career advancement opportunities Requirements To be successful in this role, you will need: High school diploma or equivalent Minimum one year of experience in collections and/or customer service activities Strong customer service and communication skills Ability to work in a fast-paced environment and meet deadlines How to Apply If you're passionate about providing exceptional customer service and are looking for a challenging and rewarding role, please click the "Apply Now" button to submit your application. We can't wait to hear from you! Apply Now Apply for this job