Description: • Making daily inbound and outbound calls • Listening and addressing customer queries • Building a long-lasting business relationship with clients • Maintaining and updating the record of all customer communications • Providing clients with the necessary product information • Processing customer applications and refund requests • Escalating urgent queries to the senior management • Making follow-up calls • Informing clients about promotional offers • Maintaining and updating call logs • Responding to customer emails • Calling clients to obtain and verify relevant information • Managing customer database Requirements: • Bachelor’s degree in Business Management, Business Administration, or a related field • Proven work experience as a Call Center Customer Service Representative, Call Center Representative, or a related field • Knowledge of customer service practices and guidelines • Highly detail-oriented and organized individual • Excellent communication and interpersonal skills • Ability to handle stressful situations and maintain a calm composure • Good computer skills • Strong time management and multitasking skills • Ability to work independently and collaboratively with the team • Having an eye for detail and good listening skills • Ability to offer excellent customer service Benefits: Apply Job!