About the position The Call Center Representative at Allied Universal® plays a crucial role in managing a high volume of inbound and outbound calls within the Service Assurance Center (SAC) in Richardson, TX. This full-time position requires working in a dynamic environment that operates 24/7, ensuring timely and accurate service coverage for all post locations. The representative will be responsible for monitoring schedules, responding to emergencies, and maintaining communication with account managers and personnel. Responsibilities Identify scheduled shifts where an employee has failed to log in/out and adjust schedules to reflect actual service hours of employees in real time. , Create attendance exception records based on changes to schedules where appropriate. , Monitor safety check calls and respond to emergency situations by contacting appropriate personnel and documenting with incident reports. , Notify account managers through calls and call notes on anything that needs to be corrected with their accounts, employees, or site schedules. , Handle local office calls during normal office hours and transfer calls to appropriate personnel. , Receive after-hours call forwarding from all Allied Universal offices and take appropriate action. Requirements High School diploma or equivalent. , Minimum of 1 year of consecutive and verifiable work experience in the customer service field. , Basic proficiency with Excel, Outlook, and Microsoft Teams. , Excellent customer service phone etiquette skills. , Ability to navigate a web-based system while assisting callers. , Ability to work in a team environment and independently. , Ability to work in a fast-paced environment and multi-task with accuracy. Nice-to-haves Prior high volume call center experience with both inbound and outbound calls. Benefits Medical, dental, vision, basic life, AD&D, and disability insurance. , Enrollment in the company's 401(k) plan, subject to eligibility requirements. , Eight paid holidays annually, five sick days, and four personal days. , Vacation time offered at an accrual rate of 3.08 hours biweekly. Apply Job!