Claim Support Specialist - Tampa, FL

AAA The Auto Club Group is a leading organization providing membership, travel, insurance, and financial services. They are seeking a Claim Support Specialist to handle day-to-day operations, assign claims, perform quality control tasks, and assist management with department projects and reports. Responsibilities - In accordance with established guidelines, assign claims electronically - Recognize subrogation potential and refer claims to appropriate area as indicated - Update claims files to document assignments - Review claims assignments within assigned area to ensure proper load-balancing - Perform quality control tasks to ensure the timely assignment of claims - Monitor claim systems to ensure proper assignment of claims based on key identifiers within intake reports - Notify management of system problems or potential issues - Forward claim files to appropriate areas (e.g. Legal) as necessary - Perform a variety of high-level support duties to ensure the proper handling of claims - Assist management in the support of department projects and research and compile requested information - Gather information for management reports - Create and distribute various reports and/or documents including: agent workload assignments, open claims, agent attendance, etc - May enter, process, retrieve and/or correct data to ensure systems are updated and management has correct information to respond to inquiries - Review claim files to ensure payments are disbursed to appropriate individuals - Assist other staff members in performing claim support functions such as typing correspondence/memos and responding to telephone inquiries as needed during peak periods/staff shortages - Answer customer/vendor calls and provide information, as needed - Perform other related duties as assigned Skills - High school education or equivalent - Completion of ACG approved training program for the position - A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members - P.C. software applications - Knowledge of general claim processing functions - Knowledge of claim processing system - Ability to work under pressure - Ability to organize and prioritize work - Ability to prepare claim files - Ability to communicate effectively with others over the telephone and in person - Ability to investigate policy coverage, including the establishment of new policies and verification of cancelled policies - Ability to compose a descriptive narrative - Ability to perform alphabetic and numeric filing - Ability to use basic math skills - Ability to bend and stoop in order to file and/or retrieve claims documents - Ability to sit for the majority of the day - Ability to operate a PBX console - Ability to handle multiple tasks - Ability to use automated processing and computer systems - Ability to audit records and computer files - Ability to rotate within department to perform various training or support functions - Ability to provide high quality customer service - Ability to analyze and problem solve - College level coursework or equivalent claims experience - Experience preparing claim files and diary entries - Experience performing salvage activities such as file preparation, processing of titles, arranging for vehicle towing and storage - Knowledge of insurance processing, including the understanding of policy/coverage terminology - Knowledge of subrogation procedures - Knowledge of homeowners claims - Knowledge of bodily injury - Knowledge of homeowners' policy coverage/terminology techniques Benefits - 401k Match - Medical - Dental - Vision - PTO - Paid Holidays - Tuition Reimbursement Company Overview - AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S. It was founded in 1901, and is headquartered in Dearborn, MI, US, with a workforce of 5001-10000 employees. Its website is http://aaa.com.