Job Description:
• Partner with Regional Sales Director, Territory Managers, and Sales Representatives to drive revenue growth and market share capture through strong coordination of sales and service efforts across the region
• Identify clinical opportunities through the use of analytics, time studies and/or field visits
• Address clinical opportunities through coaching or the development and execution of measurable initiatives
• Coordinate, develop, and implement strategies to increase service efficiency and optimize clinical headcount utilization
• Leverage best practices via network of Clinical Leaders and training
• Manage and coach clinical specialists through the utilization of field rides, individual and group meetings and company resources
• Demonstrate effective change leadership to adapt to an evolving customer base
• Communicate and drive alignment within CRM at both the Area/Regional level on vision, goals and activities
• Adhere to, communicate, and reinforce policies, business conduct and quality standards
• Be critical part of a collaborative regional management team to locate, recruit and hire top clinical candidates
• Oversee the training and development of the clinical team in implant, service delivery, competitive and product knowledge
• Ensure all direct reports have annual/quarterly objectives and implement a regular schedule of evaluating performance, providing feedback and coaching
Requirements:
• Bachelor’s degree plus 7-9 years of related work experience or an equivalent combination of education and work experience
• CRM certification and demonstrated aptitude in CRM therapy knowledge for implants and device support
• Knowledge of local CRM customer base preferred
• Demonstrated leadership/credibility with the local team(s)
• Strong business acumen and strategic problem-solving skills
• Ability to interact effectively with internal and external customers
• Ability to manage conflict effectively and effect change
• Strong oral and written communication skills
• Strong project management experience
• Must be energetic, organized, determined and goal oriented
• Schedule flexibility for case coverage and client meetings after hours and on weekends
• Ability to travel approximately 25-50% of the time, dependent on territory geography
Benefits:
• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development