About the position The Customer Care Coordinator plays a vital role in assisting with all customer-related matters and providing backup support to Customer Service Representatives. This part-time remote hybrid position requires the individual to maintain a positive demeanor while effectively managing customer interactions and ensuring smooth sales order processes. Responsibilities Provide assistance in all customer-related matters. , Be available during normal business hours via Email, Phone, Jitsi Meet, Zoom, or other video conferencing systems. , Maintain a positive and friendly demeanor when assisting customers. , Navigate Axapta to create and release sales orders. , Communicate with customers and vendors throughout the entire sales order process via phone and/or email. , Quote on contracts and follow up on quotes. , Call customers for additional information as needed. , Ensure that sales orders are reconciled with material on hand or on order to maximize sales and reduce customer wait time. , Coordinate pick up/delivery of orders. , Maintain a list of all customers including email and phone numbers to obtain more business. , Assist customer service representatives at checkout counters to reduce customer wait times when available. , Conduct customer surveys to gather feedback on product satisfaction and delivery timeliness. , Register and track customer complaints with follow-up and resolution. , Create reports tracking sales orders and their impact on budgeted sales using AX and/or Excel spreadsheets. Requirements Strong communication skills, both verbal and written. , Ability to navigate and utilize Axapta software for sales orders. , Proficiency in Excel for creating and modifying spreadsheets. , Customer service experience, preferably in a sales environment. Nice-to-haves Experience in a remote work environment. , Familiarity with sales order processes and customer relationship management. Benefits Flexible working hours within the specified schedule. , Opportunity to work remotely with occasional in-store visits.