Core Information: Company: Workwarp Compensation: a competitive salary Start Date: Immediate openings available Location: Remote Position: Customer Care Associate   Peter Lang Group AG is an international publishing group with headquarters in Switzerland. Our team is based in continental Europe, Anglo-American regions, and Asia with offices in Berlin, New York, Oxford, Brussels, Chennai and supporting locations in Vienna, Warsaw, and Istanbul. We have over 50 years of experience in academic publishing, specialising in the Humanities and Social Sciences worldwide. We publish about 1,000+ books every year in German, English, and French, as well as in multiple other languages, from traditional print products to eBooks and Open Access publications. We are seeking for a Customer Care Associate with a dynamic personality and strong German and English communication skills to help strengthen our global team. What to expect:  High quality support and service to resolve customer concerns and needs as a company ambassador  Daily processing of incoming orders for all print and digital products via our ERP system  Working with the Customer Care and... other global departments to escalate and find solutions for our customers  Providing librarians with digital access to licensed content via the Peter Lang platform  Support and resolve library access issues for digital content on our Peter Lang platform  Special transaction order processing for OpenAccess, subsidy and peer review  Monitor and action items in the team email ticket system (Hubspot)  Coordination with global printer and UPS for order completion  Preparations of advanced invoices and customer quotes  Creation, correction and modification of new and existing customer data in our ERP system  Issuing credit notes and cancellations for returns  Acting as a sales partner to promote additional products and services to customers  Participation in follow-up and surveys to ensure customer satisfaction What we are expecting:  Excellent and professional communication (written and verbal) in German and English  At least three years working experience in a similar customer care role  Motivated self-starter  Willingness to learn and grow  Positive team collaboration  Good working knowledge of Microsoft Office  Previous experience with an ERP/order system You are:  customer-oriented  creative  professional  communicative  informative  focused  solution-oriented Location: remote, CET time zone Employment rate: 100% Are you interested? Then send us your complete application by submitting the form available here: We are looking forward to meeting you Apply Job!  Are You the One We're Looking For? If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.