Job Summary: At Workwarp, we are seeking a highly skilled and customer-focused Customer Care Coordinator to join our team remotely. As a Customer Care Coordinator, you will be the primary point of contact for our customers, providing timely and professional support to resolve their concerns and exceed their expectations. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply. Key Responsibilities: Respond to inbound and outbound calls to resolve customer concerns in a timely and professional manner. Coordinate and resolve customer follow-up requests as a liaison between branches and customers to provide and maintain the highest level of customer service. Prioritize open, overdue, and critical customer follow-up requests or concerns and escalate to management as needed. Review and respond to customer feedback collected through external sources, compile statistical data, and report trends to the management team. Make contact with cancel request customers to retain business and use approved customer save offers to retain customers. Enter and maintain accurate and timely customer data into the customer database. Research customer database for account and service history and information to resolve customer concerns. Follow standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes. Requirements: High school diploma/GED required; Associate's degree preferred. 2-3 years of customer service experience required. Experience resolving escalated customer service issues required. Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint). What We Offer: Competitive salary: $31,819.00 - $58,865.00 per year. Remote work opportunity. Comprehensive benefits package, including Medical/Dental/Vision insurance and Company-matching 401(k). Opportunity to work with a dynamic and growing company. Commitment to diversity and inclusion. How to Apply: If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please click the link below to submit your application. Apply for this job