Job Summary: We are seeking a compassionate and customer-focused Customer Care Professional to join our Beneficiary Claim Support team at Thrivent. As a Customer Care Professional, you will have the opportunity to make a positive impact on the lives of our clients and their loved ones by providing exceptional support and guidance during a challenging time. This is a unique opportunity to work in a role that values empathy, integrity, and customer satisfaction. Key Responsibilities: Provide personalized support to clients and their families navigating the beneficiary claims process Build rapport with callers from diverse backgrounds to assess their situation and present solutions Navigate multiple systems to gather relevant information and provide clear, concise, and positive language Focus on quality and first-call resolution, while minimizing processing time and after-call work Collaborate with tenured teammates and structured training to ensure ongoing professional development What We Offer: Competitive salary: $19.41 - $26.26 per hour, depending on location and experience Comprehensive benefits package, including medical, vision, and dental insurance 401(k) matching up to 6% and a pension plan 4 weeks of PTO + 12 paid holidays Up to 20 hours of volunteer time off Corporate gift matching up to 3:1 No nights or weekends Requirements: High school diploma or equivalent experience; post-secondary education preferred Customer service, financial services, or insurance experience preferred Experience navigating complex customer interactions from support through to resolution Ability to be empathetic and understanding when discussing death claims with clients and loved ones Bilingual in English and Spanish a plus Internet speed: 30 mbps download/10 mbps upload required Remote work requirements: private, secure, distraction-free, remote workspace with reliable power and hard-wired internet connection How to Apply: If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application and complete a job skills assessment through our partner Modern Hire. Apply for this job