3 Day Blinds is a national retailer and manufacturer of quality, custom-made window coverings. The Customer Care Resolution Associate is responsible for providing exceptional customer service and resolving inquiries efficiently, while maintaining a positive client experience.
Responsibilities
- Provide exceptional customer service to our clients and internal customers including our sales team of Design Consultants and Installers
- Field and answer questions related to product specifications, warranty, installation, parts & repairs
- Place orders, track shipments and relay progress regularly to vested parties
- Document all inbound inquiries via case creation, including detailed notes on the root cause and most likely path or paths forward
- Manage a high volume of open cases and provide timely, consistent and accurate updates on progress and ultimate resolution
- Contribute to organizational success by leveraging all tools and resources to provide prompt resolution to customer issues or concerns
- Deliver consistent results in key performance areas including schedule adherence, average handle time and resolution time
- Share feedback and ideas on ways to improve the overall client experience
Skills
- Experienced in a Customer Service role, preferably in a call center environment
- Talented multi-tasker, able to identify and execute resolution on a variety of customer service issues in a timely manner
- Passionate service provider committed to providing a superior client experience by demonstrating patience, empathy, compassion, and sincerity in both tone and words
- Self-starter with exceptional time management skills, who consistently meets established productivity, schedule adherence, call monitoring and survey score standards
- Flexible and adaptable to change, with an ability to learn new skills and retain information
- Team-oriented with a positive outlook and willingness to go above and beyond
- An exceptional communicator both over the phone and in written updates/summaries
- Detail-oriented with a demonstrated ability to thrive in a fast-paced environment, using multiple systems simultaneously to document, track and resolve customer concerns
- Well-versed in standard office technology (Email, Excel, Word, etc.) and able to type 40-45 wpm
- Open availability during business hours 6am - 5pm PST to work full-time, five days a week, including Saturdays
- High school diploma or equivalent work experience
Benefits
- Medical
- Dental
- Vision
- Time off with pay
- 401(k) plan with a degree of employer matching
- Short-term and long-term disability benefits at no cost to you
- Company-paid life and accidental death and dismemberment insurance
- Six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement
- Amazing discounts on our 3 Day Blinds products
- Access to various other exclusive discounts
Company Overview
- 3 day Blinds is an industrial design company that offers affordable blinds, shutters, shades, curtains, and drapes. It was founded in 1984, and is headquartered in Irvine, California, USA, with a workforce of 501-1000 employees. Its website is http://www.3dayblinds.com.