Position Overview: Start Date: Immediate openings available Compensation: Competitive salary Company: Workwarp Location: Remote Job Summary: We're seeking a highly skilled and customer-focused Customer Care Specialist II to join our team! As the frontline support and face of our organization, you'll play a critical role in delivering a positive customer experience, creating value with every customer contact in a cross-functional environment, including 401(k) administration. Key Responsibilities: Provide exceptional support to employees, employers, and Financial Advisors (FAs) of companies with 401(k) services, resolving their queries and processing requests in a timely and efficient manner Ensure accurate and timely completion of day-to-day tasks associated with 401(k) plan operation Document details of customer contacts and actions taken, and proactively identify and resolve potential problems through effective communication Develop and apply product and process knowledge to anticipate and meet customer service needs, and continually identify areas for improvement Requirements: High school diploma or equivalent required; associate's or bachelor's degree in business, communications, finance, or accounting preferred 401(k) industry knowledge and experience; completion of Employer training (8-week internal course) required Solid mathematical abilities and computer skills, including experience with Microsoft Office Outlook, Excel, and Word Excellent communication, analytical, problem resolution skills, and detail orientation What We Offer: Competitive salary and benefits package Opportunity to work in a fast-paced, dynamic environment Collaborative and supportive team Professional growth and development opportunities Take the Next Step: Ready to join our team and deliver exceptional customer experiences? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job