About the position Responsibilities • Respond to and resolve customer service inquiries and issues on the first call by identifying the topic and type of assistance needed. • Guide and educate customers about consumer-driven health care topics to help them select the best benefit plan options. • Initiate proactive outreach to members, including welcoming new members and addressing gaps in care. • Contact care providers on behalf of customers to assist with appointment scheduling or connections with specialists. • Assist customers in navigating myuhc.com and other UnitedHealth Group websites. Requirements • High School Diploma / GED or equivalent work experience. • Must be 18 years of age or older. • 1+ years of customer service experience. • Ability to work the hours of 11:35 am - 8:05 pm CST from Monday - Friday, including occasional overtime. Nice-to-haves • Sales or account management experience. • Experience in a health care or insurance environment, including familiarity with medical terminology and health plan documents. • Background in social work, behavioral health, disease prevention, or health promotion. Benefits • Flexible work from home and office arrangement. • Comprehensive training program for new employees. • Opportunities for performance recognition and rewards. • Support for professional development and career growth. Apply tot his job