Job Summary Job Type: Full-Time Salary: Competitive hourly rate Working Hours: 40 hours/week Company: Amazon, Inc. Location: Lubbock, TX Benefits: Health, Dental, Paid Training, Paid Vacations, Paid Leave Job Description Amazon, Inc. is seeking a dynamic and motivated Customer Service Associate to join our team in Lubbock, TX. The ideal candidate will have a passion for customer service, excellent communication skills, and a keen attention to detail. As a Customer Service Associate, you will be the frontline of our customer interaction, solving customer issues and ensuring a positive experience. Requirements High school diploma or equivalent Strong verbal and written communication skills Ability to problem-solve and think critically Comfortable using computers and navigating multiple systems Previous customer service experience is a plus Responsibilities Responding to customer inquiries via phone, email, and chat Resolving customer issues promptly and accurately Documenting customer interactions and transactions Providing information about products and services Upselling and cross-selling products when appropriate Benefits Competitive hourly rate Health and Dental insurance Paid Training and Development programs Generous Paid Time Off (PTO) and Paid Vacations Comprehensive Paid Leave policy Educational Qualifications High school diploma or equivalent required Additional certification in customer service is a plus Experience Previous experience in customer service or related field preferred Company Overview Amazon, Inc. is a global leader in e-commerce, cloud computing, and artificial intelligence. We are dedicated to our customers and strive to meet their needs by providing exceptional service and innovative solutions. Our commitment to a diverse and inclusive workplace, along with our focus on employee growth and development, makes Amazon a great place to build your career. Apply Job!