Job Summary Job Type: Full-Time Salary: $60,000 – $70,000 annually Working Hours: 40 hours per week Company: Amazon Location: Seattle, WA Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k) Matching, Employee Discounts. Description Amazon is seeking a dedicated and experienced Customer Service Manager to lead our customer service team in Seattle, WA. The ideal candidate will have a passion for helping customers and a proven track record of managing teams to deliver exceptional service. As a Customer Service Manager, you will oversee daily operations, ensure customer satisfaction, and work with other departments to continually improve our service offerings. Requirements Bachelor’s degree in Business Administration, Management, or a related field. Minimum of 3 years of experience in a customer service management role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in customer service software and tools. Responsibilities Lead and manage the customer service team to ensure high levels of customer satisfaction. Develop and implement customer service policies and procedures. Monitor and analyze customer service performance metrics. Handle escalated customer service issues and ensure timely resolution. Collaborate with other departments to improve overall customer experience. Train and mentor customer service representatives. Benefits Health, Dental, and Vision Insurance. Paid Training and Development Programs. Generous Paid Vacations and Sick Leaves. 401(k) Matching Program. Employee Discounts on Amazon Products. Educational Qualifications Bachelor’s degree in Business Administration, Management, or a related field. Experience Minimum of 3 years of experience in a customer service management role. Experience with customer service software and tools. Company Overview Amazon is a globally recognized leader in e-commerce, cloud computing, and artificial intelligence. Founded in 1994 and headquartered in Seattle, WA, we are committed to providing the best possible customer experience. We value innovation, customer obsession, and long-term thinking. Join us and be part of a company that is shaping the future of technology and customer service. Apply Job!