This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC). Job Responsibilities: • Actively participates in the training of all Customer Service personnel, including new hires • Deletes, corrects, or re-enters patient orders as deemed necessary #CC Requirements: • Successfully manage both inbound and outbound phone calls in a positive and professional manner • Read and analyze documents such as patient orders • Effectively communicate with health care professionals and patients • Carry out oral and written instructions • Enter patient and medical information using company software • Work both independently and as part of a team • Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment • Exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly Education and Experience: • High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience • Computer entry experience necessary Apply tot his job