Job title: Customer Service Representative in New York City, NY at Alliance Family Health Center Inc Company: Alliance Family Health Center Inc Job description : We are seeking a dedicated and compassionate Customer Service Representative to join our growing team. In this fully remote role, you will be the first point of contact for patients, playing a critical part in delivering outstanding service and supporting a positive healthcare experience. If you thrive in a fast-paced environment, excel at problem-solving, and are passionate about helping others, we want to hear from you. Responsibilities: As a Customer Service Representative, you will handle a variety of tasks that ensure our patients receive timely and accurate support. Your day-to-day duties will include responding to incoming calls, emails, and messages with professionalism and empathy. You'll assist patients in scheduling appointments, answering inquiries, and providing clear information about our healthcare services. Accurate documentation is key, so you will be expected to maintain detailed records of all interactions using our systems. In this role, collaboration is also essential-you'll work closely with internal teams to resolve patient concerns, ensuring proper follow-up and timely solutions. Above all, you will act as a compassionate communicator, delivering service that aligns with our patient-centered values. Qualifications: High school diploma or equivalent required 1-2 years of experience in customer service or a related field Excellent verbal and written communication skills Strong problem-solving skills and a high level of emotional intelligence Ability to work independently in a remote work environment Comfortable using computers, CRM systems, and communication tools Preferred Skills: Proficiency in Microsoft Office Suite Knowledge of medical terminology is a plus Ability to remain calm and professional in high-pressure situations Team-oriented mindset with a positive attitude This is more than just a job-it's a chance to make a real impact on the lives of others while working from the comfort of your own home. If you're ready to be part of a supportive and mission-driven organization, apply today and help us bring high-quality care and compassion to every patient interaction. Expected salary : $22 - 25 per hour Location : New York City, NY Apply for the job now! Apply for this job