Job title: Customer Service Representative in New York City, NY at Evolution Sports Group Company: Evolution Sports Group Job description : 40 hours per week Position: Customer Service Representative Evolution Sports Group is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is a full-time position, working 40 hours per week, with potential for growth and advancement within the company. Responsibilities: - Serve as the primary point of contact for customers, providing exceptional customer service via phone, email, and in-person interactions - Respond to customer inquiries, resolve complaints, and troubleshoot any issues that may arise - Maintain a thorough understanding of our products and services to effectively assist customers with their needs - Process orders, returns, and exchanges accurately and efficiently - Collaborate with other departments to ensure timely and satisfactory resolution of customer issues - Keep detailed records of customer interactions and transactions - Continuously seek out opportunities to improve the customer experience and suggest process improvements to management - Stay up-to-date on industry trends and product knowledge to better assist customers - Adhere to company policies and procedures at all times Qualifications: - High school diploma or equivalent; some college preferred - Minimum of 1-2 years of customer service experience - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to multitask and prioritize in a fast-paced environment - Proficient in Microsoft Office and experience with CRM software is a plus - Passion for providing exceptional customer service - Knowledge of the sports industry is a plus We offer a competitive salary and benefits package, as well as a positive and supportive work environment. If you are a team player with a passion for customer service, we would love to hear from you. Apply now to join the Evolution Sports Group team! Benefits: - Competitive hourly salary ranging from $45 to $65 - Flexible work hours and remote work options - Opportunities for professional development and training - Paid time off and holidays - Health and wellness benefits - Performance bonuses and incentives - Retirement savings plan with employer matching - Access to online courses and resources for skill enhancement - Supportive work environment with a focus on work-life balance - A chance to work with a diverse team and contribute to exciting project Expected salary : $45 - 65 per hour Location : New York City, NY Apply for the job now! Apply for this job