Job title: Customer Service Representative in New York City, NY at Alliance Family Health Center Inc Company: Alliance Family Health Center Inc Job description : We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our patients and assisting with inquiries and concerns. Responsibilities: Handle incoming calls, emails, and messages from patients with professionalism and empathy Schedule appointments and assist with patient service requests Provide accurate information about healthcare services Maintain detailed and accurate records of all patient interactions Collaborate with internal teams to resolve patient concerns and ensure timely follow-up Support a positive patient experience through clear and compassionate communication Qualifications: High school diploma or equivalent 1-2 years of experience in customer service or a related field Excellent verbal and written communication skills Strong problem-solving and interpersonal skills Ability to work independently in a remote setting Proficiency with computers and communication tools Passion for helping others and providing high-quality service Skills: Proficient in Microsoft Office Suite Knowledge of medical terminology is a plus Ability to remain calm and professional in stressful situations Team player with a positive attitude Join a dedicated team focused on patient-centered care. Apply today to make a meaningful difference in your community! Expected salary : $25 - 27 per hour Location : New York City, NY Apply for the job now! Apply for this job