Call Center - Customer Service Representative (CSR) Note: This is an onsite position only - There is no remote work Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a full time Call Center Representative opportunity for a Federal client in Fresno, CA... Selling Points: Additional pay differential for the overnight shift Full-time position with benefits! Inbound calls only Work at a premier medical facility Help support our veterans Essential Duties and Responsibilities Schedule - Monday, Tuesday, Wednesday 3:00pm-11:30pm , Thursday, Friday 11:00pm-7:30am Opportunity to work additional shifts. Answers incoming calls and communicate with clients with respect, courtesy, empathy, tact, and professionalism. Transfers calls accurately, quickly, and efficiently for customers. Maintains an above average attendance record. Follows established standard operating procedures. Qualifications/Requirements High school diploma required Prior customer service or call center experience preferred. Ability to work without direct supervision Knowledgeable about Microsoft Office Can work well with medical staff, veterans and elderly Has a good work ethic Outstanding verbal communication skills (phone etiquette). Detail oriented, ability to multi-task, and highly organized. Veterans and previous federal experience encouraged to apply Must be able to pass an extensive background check Apply Job!