Job title: Customer Service Representative (Hybrid) in Center Line, MI at Binson's Medical Equipment & Supplies Company: Binson's Medical Equipment & Supplies Job description : In industry-leading health care organization, our mission is to provide our communities with “Better Products, Better Services, Better Lives.” We are a dynamic, growing, family-owned company with locations in Michigan, Indiana and Florida. Join our team at Binson’s Medical Equipment & Supplies today! WHAT WE'RE LOOKING FOR: High school diploma or equivalent. Strong verbal and written communication skills. 3 years experience in a call center or customer service role, preferably within a healthcare setting. Proficiency in using computer systems Ability to manage a multi-line switchboard effectively. Excellent organizational skills and attention to detail. Ability to work in a fast-paced environment. Compassionate and patient-centered approach to service. WHAT YOU WILL BE DOING: Handling Incoming Calls: Answer incoming calls from patients, healthcare providers, and referral sources in a courteous and professional manner Provide accurate information and assistance based on caller needs. Patient Information Management: Accurately enter new patient details into the company’s computer system, including personal information, diagnosis, physician details, product requirements, and insurance information. Maintain up-to-date and precise records of all patient interactions and transactions. Order Processing: Secure written orders from physicians and verify patient insurance coverage. Generate and process orders efficiently, ensuring all necessary information is complete and accurate. Follow-Up Communication: Keep customers and referral sources informed about the status of their orders. Conduct follow-up calls to ensure satisfaction and address any additional needs or concerns. Multi-Line Switchboard Operation: Manage a multi-line switchboard, directing calls to the appropriate departments or personnel as needed. Ensure that calls are answered promptly and routed correctly to minimize wait times. Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and offering support. Advocate for patients by ensuring they receive the necessary information and resources. Collaboration: Work closely with other departments and team members to ensure seamless operations and patient care. LOCATION & SCHEDULE: 26834 Lawrence Ave. Center Line, MI 48015 Monday-Friday 8:30 AM - 5:00 PM REMOTE/HYBRID TERMS: Must train on-site at our Center Line Headquarters Must be able to work a hybrid schedule of minimum 3 days in office WHAT'S IN IT FOR YOU? Competitive wages and benefits Health, Dental, Vision and Life Insurance Paid Holidays/Floating Holiday Paid Vacation 401k Retirement Savings Growth & Advancement Opportunity Paid training ARE WE A MATCH? If you think you have what it takes, apply online today! Join our industry-leading organization and put your exceptional skills into action. Expected salary : Location : Center Line, MI Apply for the job now! Apply for this job