Job title: Customer Service Representative (Logistics Data Entry, Tracking & Tracing) in Fullerton, CA at SBT Global, Inc. Company: SBT Global, Inc. Job description : Company Description On-Site 1yr Contract Pay: $26/hr Job Description Tracking & Tracing: Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients. Data Entry: Accurately input shipment details, updates, and customer information into logistics management systems. Customer Service: Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues. Issue Resolution: Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner. Carrier Communication: Coordinate with carriers and drivers to ensure timely pickups and deliveries. Documentation: Maintain accurate records of shipments, proof of deliveries, and service logs. Collaboration: Work closely with warehouse, dispatch, and sales teams to streamline logistics operations. Compliance: Ensure all shipment documentation follows company and regulatory requirements. Qualifications Requirements: Experience: Prior experience in logistics, supply chain, transportation, or customer service preferred. Technical Skills: Must have experience with Microsoft Outlook and Excel. Proficiency in data entry and logistics software (TMS, WMS, or similar systems). Communication: Excellent verbal and written communication skills. Attention to Detail: Strong accuracy in data entry and documentation. Problem-Solving: Ability to troubleshoot issues and provide quick resolutions. Multitasking: Capability to handle multiple tasks in a fast-paced environment. Team Player: Works well with cross-functional teams and clients. Preferred Qualifications: Experience in freight forwarding, trucking, or 3PL logistics. Knowledge of shipping regulations and industry best practices. Bilingual (English & Spanish) is a plus. Additional Information All your information will be kept confidential according to EEO guidelines. Expected salary : $26 per hour Location : Fullerton, CA Job date : Thu, 01 May 2025 22:32:31 GMT Apply for the job now! Apply for this job