Description: The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. Ensure that the highest level of service is provided no matter what the question or concern. Answer questions from providers and members about benefits and eligibility, while ensuring communication remains courteous and respectful at all times. Maintain a high accuracy level by providing complete and accurate information at all times. Document notes of each call to ensure all information is saved correctly. Abide by all Customer Service Goals as set by the Manager of the department. Ensure adherence of Customer Service metrics. Handle call backs and escalations: Escalate calls to the necessary department when appropriate. Make callbacks to customers as needed. Requirements: 0-1 years related work experience. Experience Details: of inbound call center experience in the health insurance industry. High school diploma or GED Excellent verbal and written communication skills are required. Qualified candidates should have a professional phone voice. Must possess good, basic computer and typing skills. Able to demonstrate proficiency in Microsoft Office (specifically Word, Excel and Outlook) Benefits: Insurance Benefits 401(k) Match Wellness Incentives Growth Opportunities Paid Time Off + Holidays Amazing In-Office Culture Apply Job!