WHAT YOU'LL DO Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly via incoming emails, phones, and chats. Multitask while assisting customers... Maintain a high level of Customer Satisfaction and quality scores Educate customers on the use of our website and books WHAT YOU'LL BRING Customer-centric attitude Critical thinking and problem-solving skills Excellent communication skills, both written and verbal Active listening skills 2+ years of call center experience 2+ years of online customer service chat experience Ability to multi-task, set priorities and manage time effectively Excellent Attendance Experience in the use and application of the most current technologies and products used in the industry Physically able to work 8 hours a day, sitting at a computer, typing, answering emails, phone calls, and live chats. Ability to set up and troubleshoot equipment, independently. A strong ability to work between multiple screens and open computer windows to answer questions while on the phone/chat and Microsoft Teams. Ability to work autonomously in a goal-or-paced, self-motivated team environment Working knowledge of Microsoft Office, Teams, and Outlook. Proficient in various CRM systems. Bring a positive and respectful attitude every day, while working independently and as a part of a team. LOCATION This is a fully remote, work-from-home position based in the state of Texas. ThriftBooks supplies all technical equipment (laptop, mouse, monitor, etc) but the Candidate must be able to provide reliable, stable high-speed internet service with ethernet connectivity. WHY YOU'LL LOVE IT HERE $13.50 - $15.00 per hour (based on experience) Flexible scheduling Earn Paid Time Off at Accrual Rate of 15-days per year 6 Paid Holidays per calendar year Medical & Vision Insurance Dental Insurance 401(k) Retirement Plan with Employer Match Company paid STD/LTD Company paid Life Insurance Annual bonus incentive Professional development & growth opportunities Work with nice, fun people FREE BOOKS! POSITION TYPE/EXPECTED HOURS Full-time positions are available. Successful applicants must be willing to work to a set shift pattern, including but not limited to morning and afternoon hours. Weekend shift(s) are required for this position. All applicants agree to ThriftBooks' Privacy Notice for Employment-Related Personal Data Apply Job!