About the position The Customer Service Representative at Chewy is a remote role based in Kentucky, focused on providing exceptional service to pharmacy customers. The position requires engaging with customers through various communication platforms, problem-solving, and ensuring a high standard of service while adhering to safety and regulatory guidelines. Responsibilities Engage directly with pharmacy customers via inbound calls and other communication platforms. , Research and problem-solve to determine appropriate solutions for customer inquiries. , Follow up as needed to resolve customer issues. , Provide solutions while adhering to high safety and regulatory standards. , Go above and beyond to exceed customer expectations. Requirements 1-2 years working in a customer-focused environment. , Excellent communication skills. , Ability to multi-task and think critically. , Flexibility to shift schedule and work overtime as needed. , Must be able to pass background check for KY Rx Tech license. Nice-to-haves Benefits Competitive pay and benefits , Supportive culture , Opportunities for personal and professional growth Apply Job!