Job Title: FL-DOE-OSFA-Customer Service Representative (Onsite) Job Type: Contract (May 23, 2025 – June 30, 2025, with potential renewal) Schedule: Monday to Friday, 8:00 AM – 5:00 PM Work Location: Onsite – Tallahassee, FL Job Summary: We're seeking a Customer Service Representative to support the Office of Student Financial Assistance by answering calls from Florida high school and college students about scholarship and grant opportunities. This is a public-facing role ideal for individuals who are calm under pressure, comfortable using computers, and enjoy helping others. Responsibilities: • Handle inbound calls from students and families regarding scholarships and grants • Provide accurate and timely information following provided guidelines • Log and manage interactions using computer systems • Escalate complex or unresolved issues appropriately Required Qualifications: • High school diploma, general education degree, or equivalent • Strong communication and interpersonal skills • Ability to remain calm and professional during high-pressure calls • Basic computer proficiency and data entry skills Preferred Qualifications: • Previous experience in a customer service or call center environment • Familiarity with state or educational programs a plus Job Type: Contract Pay: $13.00 per hour Expected hours: 40 per week Shift: • Morning shift Work Location: On the road Apply Job!