About the position The Customer Service Specialist (Broker Dealer) at Ameritas is responsible for managing day-to-day interactions with financial professionals and addressing service-related inquiries. This role involves fielding telephone calls and customer inquiries, resolving issues related to financial products, and ensuring compliance with regulatory standards. The position offers a hybrid work environment, allowing for flexibility in work location. Responsibilities Handle day-to-day interactions with financial professionals and respond to service-related inquiries. , Field telephone calls and customer inquiries, addressing and resolving customer issues. , Support service delivery for multiple products using various systems. , Communicate with account holders, providers, plan participants, and field partners to answer questions and process transactions. , Follow departmental processes to process transactions and provide information and solutions to customers. , Maintain a broad understanding of financial services products, industry terms, and product-related statements. Requirements Associate degree or equivalent combination of education and experience required. , Previous customer service experience required. , Intermediate or above level proficiency with computer skills, Microsoft Office products, and typing required. , FINRA Series 6 or 7 registration desired, but not required. Nice-to-haves Experience in financial services or related fields. Benefits 401(k) matching , Adoption assistance , Dental insurance , Employee assistance program , Health insurance , Health savings account , Paid parental leave , Tuition Reimbursement and Assistance , Incentive Program Bonuses , Flexible Hybrid work , Thrive Days - Personal time off , Paid time off (PTO) , Medical, Dental, Vision benefits , Well-being programs with financial rewards , Professional development programs , Leadership development programs , Employee resource groups , StrengthsFinder Program , Matching donations program , Paid volunteer time - 8 hours per month , Generous paid maternity leave and paternity leave , Fertility, surrogacy, and adoption assistance , Backup child, elder and pet care support Apply Job!