Job Title: Customer Success Account Manager (Brazil) Location: Brazil (hybrid) Team: B2B – Customer Success & Account Management About Cambly Cambly is a fast-growing EdTech company on a mission to make English learning accessible to students around the world through live, one-on-one conversations with native speakers. As we expand our B2B footprint in Brazil, we’re looking for a Customer Success Account Manager (CSAM) to own the full post-sales experience—from onboarding and platform engagement to account renewals and upsells. This is a hybrid role that combines Customer Success and Account Management responsibilities to provide strategic and hands-on support for a portfolio of B2B clients in Brazil. Why This Role? We’re combining CS + AM functions in select markets like Brazil due to: A relatively small and manageable customer base Low deal complexity Budget and resource efficiency This role is ideal for someone who thrives in a fast-paced, client-facing environment and wants end-to-end ownership of client success and retention. What You’ll Do Guide onboarding and adoption : Lead platform setup for admins and learners to ensure a quick time-to-value. Account segmentation and strategy : Segment accounts by revenue potential and create targeted engagement strategies. Drive engagement and outcomes : Monitor usage, conduct quarterly business reviews, celebrate learner milestones, and ensure platform value is being realized. Support and communication : Be the go-to contact for admin requests and ensure timely, solution-oriented support. Monitor account health : Provide regular usage and performance reports to support internal advocacy within client organizations. Satisfaction tracking : Run student and admin satisfaction surveys to collect feedback and inform future improvements. Renewals and upsells : Own renewal conversations and identify opportunities for account growth through upsells. CRM management : Keep HubSpot and internal CRM tools updated with accurate client data, engagement activities, and renewal forecasts. Performance tracking : Track and report against key KPIs such as platform utilization, satisfaction, renewal rates, and upsell performance. What We’re Looking For 2–4 years of experience in Customer Success and/or Account Management , with a strong track record of client retention and renewal success in a B2B setting. Demonstrated ability to articulate product value , manage account health, and lead strategic client conversations. Comfortable with data analysis , CRM hygiene, and using metrics to drive decisions. Skilled in presenting to stakeholders , conducting QBRs, and managing multiple accounts in a structured way. Fluent in Portuguese and proficient in English (spoken and written). Highly organized, proactive, and client-centric . Must be based in Brazil and familiar with the local business and education landscape. Why Cambly? A global, mission-driven team making a meaningful impact on learners worldwide Pre-IPO company with high growth and equity opportunities Ownership and autonomy in a cross-functional, collaborative culture Chance to grow your career with a company expanding its B2B presence in Brazil