Hitachi Solutions is a global Microsoft solutions integrator dedicated to developing and delivering industry-focused solutions that empower clients to achieve their business transformation goals. As a Customer Success Manager, you will create value for customers by ensuring they clearly define business outcomes and build a "success plan" with the appropriately identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them. Requirements Previous experience as a Project Manager or lead Customer Management role Proven ability to map the customer's business process to product capability Experience in Manufacturing or Retail industry Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers Strong interpersonal skills that establish Trusted Advisor relationships with clients Strong organizational/time management skills and the ability to manage multiple projects simultaneously Demonstrated ability to manage complex projects, align resources and manage to measurable business and technology outcomes Cultural awareness and appreciation for diversity Prior experience with ERP, CRM and Analytics SW support or implementation Benefits Bonus Plan Medical, Dental and Vision Coverage Life Insurance and Disability Programs Retirement Savings with Company Match Paid Time Off Flexible Work Arrangements including Remote Work Originally posted on Himalayas