We're a global IT company specialising in online solutions and websites for the hotel industry. We're looking for a Customer Success Specialist to help hotels streamline their workflows and boost their revenue with our innovative online solutions. Requirements Based in Colombo, Sri Lanka; At least 1 year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines; Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage; Knowledge of revenue structure of hoteliers would be a great advantage; Strong communication skills, both written and verbal Sinhala and English; Very proactive, able to build strong relationships with clients; Strong analytical skills; Comfortable with CRM and computer software (Excel, Power BI); Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira) Benefits Competitive salary based on your experience; Commissions based on KPI; Remote full-time job with working hours 09AM-6PM (UTC+5:30); Laptop, headset and mobile phone for work; Dedicated training manager, onboarding and constant support from an experienced manager; Business trips around Sri-Lanka; English Speaking Club with colleagues from around the world; Online&Offline camps, workshops and gatherings; Network with colleagues from all over the world (Random Coffee Program) Originally posted on Himalayas